This month President Crow asked the members of WG1 to put together a list of accomplishments for their respective areas over the past 6 months. As I was getting the list together for UTO, I thought I'd take it as an opportunity to share some of the things that we've done at UTO since July and see what feedback there might be out there.
The list below is by no means exhaustive, but I'd like it to hit the highlights of UTO's contribution to the mission of the New American University. If you have suggestions, additions, corrections or omissions, please email me at (u t o @ a s u . e d u) or simply enter a comment to this post. Any constructive advice is appreciated.
On the operations side, over the past six months:
- UTO has provided reliable voice and data network service, with very few disruptions.
- UTO staff members were an important part of the team that successfully prepared ASU's Downtown Phoenix Campus for its successful August opening.
- Beginning in the 2007 fiscal year, the UTO decreased ASU's long distance phone charges 75%, from 19 cents/minute to 5 cents/minute.
In the area of customer support, in the last half year:
- UTO's customer support team helped faculty, students and staff solve tens of thousands of questions over the past six months.
- UTO is continuing to work to improve our support systems to ensure timely answers to every question and improve the second-line support we provide to other support personnel throughout ASU.
- The support team successfully developed and deployed two new initiatives:
- the development and launch of Downtown 1:1 in partnership with Dell and Apple and;
- the creation of the New Media Innovation Lab in conjunction with ASU's Cronkite School of Journalism and Gannet.
The second half of 2006 saw UTO successfully complete more than 30 development projects. For a more exhasutive list, please see the completed project listings at ASU's UTO Labs site. Highlights include:
- In October, ASU announced the successful deployment of Google Apps for Education. ASU was the first major university in the world to make Google's Gmail, Calendaring and Talk client available as part of a major .edu domain.
- In November, the UTO announced the successful deployment of the personalized Google Start Page for students, another first for the ASU/Google relationship.
- In cooperation with its sister institutions, Northern Arizona University and the University of Arizona, ASU's UTO contributed to the completion of the first phase of the AZUN educational portal.
- In conjunction with online service providers from around the university, UTO completed the first phase of ASU Interactive 2.0, an ongoing effort to integrate and streamline the interactive services provided to ASU's faculty, staff and students.
- UTO helped ASU improve its efficiency and service for staff by replacing many of its paper-based forms with online versions.
UTO's most significant development effort in 2006 is OASIS, a 5 year, $25M project to overhaul ASU's student information and human resource management systems. Led by a team from UTO, this massive development project includes functional and technical resources from around the university, working together to improve ASU's administrative systems and position the University for growth. So far, OASIS continues to be on-time and on budget and successfully passed several key milestones during the last half of this year.
- Several of the PeopleSoft Campus Solutions Components are already in production, including: Academic Structure, Campus Community, Catalog and Class Schedule.
- In November, the OASIS team successfully went live with Admissions and Recruiting for Fall 2007.
- Several PeopleSoft CRM Components will go into production this week, including support for the College of Extended Ed's marketing program, e-Support for WP Carey, Sales for MBA recruiting, and Field Support for UTO-Telecom.
- December will also mark the forst "go-live" for a PeopleSoft HCM Component when Talent Acquisition goes live on 12/11.
In addition to administering ASU's academic technology environment, ASU's Applied Learning Tehcnology Institute launched the following two initiatives in 2006:
- In cooperation with Apple Computer, ASU has emerged as one of the leading universities in Apple's Itunes U project. UTO successfully launched the ASU Itunes U site in October, including integration into ASU's single sign-on environment and the creation of access controlled course shells for more than 5000 ASU courses.
- In November, in collaboration with the Arizona Department of Education, the UTO launched IDEAL, the Integrated Data to Enhance Arizona's Learning (IDEAL) to provide Arizona's K-12 parents, students and teachers with a single online resource to meet their educational goals and needs.
Again, not an exhaustive list, but not a bad set of highlights either. Please let us know your feedback, as well any additions to the list.